Return Merchandise Authorization
PLEASE VISIT www.RETURNSITE.com
Before returning any item, you must contact our Technical Support
Department for a Return Merchandise Authorization number (RMA).
Please have your Item Number and Invoice Number available. Technical
Support business hours are Mon-Friday 10am-5pm eastern standard
time. (727) 209-1300
All returns must have an RMA number issued prior to acceptance
of returned product returned. You will be expected to complete
an RMA form only after you have received an authorization number
from our Technical Support Department. Technical Support Rep.
will send you the RMA form either through fax or email. RMA forms
should be completed in the entirety to insure prompt service.
RMA shipments received MUST have an RMA number clearly visible
on outside of the package and include a packing list with a copy
of the original invoice or it may be refused, unopened and returned.
Shipping charges are not refundable.
Our standard policy for returnable products (hereinafter mentioned
as RMA Returns) is for repair/replacement only. No credits or
As advertised, we offer replacement of defective products for
varying time periods depending on product. Replacement is NOT
OFFERED for customer's inability to install a working computer
The RMA Returns must be returned to QCUSA INC. within ten (10)
days after the RMA number has been issued. Returns made after
this period will be subject to a (15%-25%) restocking fee.
All Returns MUST BE PACKAGED IN IT'S ORIGNIAL BOX AND PACKAGING
MATERIAL THAT IT WAS RECEIVED IN.
Should the product be returned to QCUSA, Inc. and it's received
without it's original box and packaging, your warranty will be
The RMA Returns must be a QCUSA, Inc. product, the product specified
on the RMA form. Otherwise the RMA will be void and product will
Upon receipt of RMA Returns, QCUSA, Inc. will verify with the
customer the RMA products received are those as specified on the
The RMA Returns is to be packed in original condition including
packaging, documentation, manuals, and accessories. Returns that
do not include all the accessories may be returned to the customer
or charged on a per item basis. No exchanges will be authorized
for any packages returned without an RMA number from QCUSA, Inc.
The customer assumes responsibility for product until receipt
at QCUSA, Inc., shipping via an insurable carrier is recommended.
Any unauthorized shipping charges will be billed to the customer
or shipment will be refused.
QCUSA, Inc., will provide replacements for all units found to
be defective due to materials or workmanship. All returns will
be processed after they arrive in our warehouse and will be fully
inspected before an exchange is issued. The customer will be notified
of the finish status of the product before it is returned.
Any product found to be damaged through misuse, abuse or negligence
is not eligible for warranty replacement.
If, upon customer receipt, the package is found to be damaged
or tampered with, the customer must immediately notify QCUSA,
Inc. within 24-Hours, by calling LOIS @ 727-209-1300. We store
digital images off all items packaged inside your shipment. This
is done for our Customer Protection as well as Fraudulant Claim
Investigation Purposes. QCUSA, Inc. will then file a freight damage
claim with the carrier involved.
Under normal operation, RMA Returns will be repaired/replaced
with new parts within 10 days after receipt at QCUSA, Inc. then
returned to customer.
PLEASE NOTE:TO ALL CUSTOMERS PLACING FRAUDULANT CLAIMS WITH YOUR
CREDIT CARD COMPANY.
QCUSA WILL PLACE A $500.00 U.S.D HOLD ON ANY CUSTOMERS CREDIT
CARD, PENDING LEGAL ACTION AND RESTITUTIONS TO QCUSA!
ALL OUR ITEMS ARE TESTED
ALL OUR ITEMS ARE SHIPPED INSURED AND WELL PACKED
ALL OUR SHIPMENTS HAVE DIGITAL IMAGES (CONTENT OF PACKAGING)
SHIPPING FEES ARE NOT REFUNDABLE!(this applies to all internet
shopping sites and not just us)
MOST IMPORTANT: ANY CUSTOMER COMMITING FRAUD AGAINST QCUSA INC.
WILL AUTOMATICALLY LOSE ALL THEIR PRIVACY RIGHTS (AS APPOINTED
BY LOCAL LAWs)